30 Advice from 30 Greatest Professionals in CRM and Customer Service in the World (CX Trilogy Book 3)

Imagine the following situation: you were invited for a private meeting. In this meeting you are with the greatest professionals in the world for Customer relationship management (CRM) and Customer service.

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Will you imagine it? This book brings the advices from 29 professionals for you only, your career and company. They belong and worked in different sectors and projects.. Learn with their experiences in Ombudsmen, Customer Service, CRM, Business Intelligence, and Legislation for our sector.

So, enjoy this “feast” of knowledge accumulated during decades.

Once you do that, your Customer will thank you forever..

The list of 30:

– Don Peppers, USA
– José Filomeno, Brazil
– Amit Chakarpani India
– Stevan Grosvald, USA
– Ladislau Batalha, Portugal
– Shep Hyken, USA
– Fernando Guimarães, Brazil
– Russel Lolacher, Canada
– Diane Magers, USA
– Ron Kaufman, Singapore
– Stella Susskind, Brazil
– José-Carlos Yamagoshi, Peru
– Aina Neva Fiati Indonesia
– Waldinei Guimarães, Brazil
– Jeanne Bliss, USA
– Marcelo Miyashita, Brazil
– Nancy Georges, Australia
– Rui Santos, Portugal
– Manfred Stockmann, Germany
– Ian Golding, United Kingdom
– Cristiane Paixão, Brazil
– Joseph Michelli, USA
– Rodrigo Navarro, Chile
– Elizabeth Almeida, Brazil
– John DiJulius, USA
– Mattias Andersson, Sweden
– Edson Vismona, Brazil
– Lisa Ford, USA
– Heverton Anunciação, Brazil

This book is part of the CRM and Customer Experience Trilogy called CX Trilogy which aims to unite the worldwide community of CX, Customer Service and CRM professionals. I believe that this union would facilitate the contracting of our sector and profession, as well as identifying the best professionals in the market. The CX Triology consists of 3 books:

1st) 30 Advice from 30 greatest professionals in crm and customer service in the world

2nd) The Official Dictionary for Internet, Computer, ERP, CRM, UX, Analytics, Big Data, Customer Experience, Call Center, Digital Marketing and Telecommunication: The Vocabulary of One New Digital World

3rd) The Book of all Methodologies and Tools to Improve and Profit from Customer Experience and Service